Windows Devicemanager reports same versions as HP Support Assistant. HP reports 27.20.100.8783 () and Intel reports 27. It's a similar observation with the NVida driver, NVida reports a newer date (versionnumbers don't compare at all). I observe that Intel Support Assistant reports other driver versions for Intel UHD Graphics than the Intel App "Intel Graphics Command Center". Same problem solved for 3 different Spectre x360-15. After that, my dockings (both G2 at work, G5 home and a noname USB-C dongle from eBay) work with external monitors again. Just to clarify my situation: I downloaded my drivers directly from the Intel WEBsite and from the NVida WEBsite, NOT HP.
HP can't even sync up their own products, why would I spend almost $2k for this faulty incompatibility and headache? So frustrating.ĭon't give up - this is not Hardware. I'm really just debating on just trading out laptops while all the holiday sales are going on. I've pretty much exhausted all options and am just going to give up before I spend my entire weekend wondering why HP doesn't have their crap together. I've upgraded the firmware of my G5 to the 1.0.9 or whatever, updated my bios to the HP support recommended F.07 from July 2020, updated my Intel graphics driver to version 27.20.100.9030 from and even tried the game-ready driver from 12-09-2020 and studio driver from on windows 10 version 20H2 19042.685 after being instructed from HP technical support to use their cloud recovery to completely rollback my laptop. Just so happens to be my brand new laptop that doesn't work with its own brand dock.isn't that interesting? I actually had the dock working for a while with the new Spectre after a few hours on the phone with support.not sure what they did but then any time I booted the laptop up from hibernate/sleep with the dock plugged in the system would unexpectedly crash, so here I am.
I also have an HP EliteBook for work that works fine with the G5. I bought this HP spectre x360 15-eb0xxx about two weeks ago upgrading from an HP spectre ~2017 which worked perfectly with my G5. I'm glad this thread exists but unfortunately it hasn't helped me at all.
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